Policies
The fine print, in plain language.
Every custom order is different, but the rules around it shouldn't be a surprise. Here's how The Boss Factory handles payment, approval, shipping, and anything that goes sideways.
Last updated: July 5, 2026
Terms of Service
Custom order payment, approval, and how we handle wood/material variation.
Read policyPrivacy Policy
What we collect, cookies, and how your information is used.
Read policyShipping Policy
Carriers, delays, damage, and local pickup.
Read policyRefunds & Returns
All sales are final on handmade custom work, plus our damage/defect exception.
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