Document register / 04 files
The fine print, in plain language.
Every custom order is different, but the rules around it shouldn't be a surprise. Here's how The Boss Factory handles payment, approval, shipping, and anything that goes sideways.
- Documents
- 04
- Updated
- July 5, 2026
01020304
Terms of Service
Custom order payment, approval, and how we handle wood/material variation.
Privacy Policy
What we collect, cookies, and how your information is used.
Shipping Policy
Carriers, delays, damage, and local pickup.
Refunds & Returns
All sales are final on handmade custom work, plus our damage/defect exception.