Contact The Boss Factory

We work out of Dieppe, New Brunswick, serving Greater Moncton and Atlantic Canada. Local pickup is available, and we ship most made-to-order and ready-made pieces across Canada.

Use the Request a Quote page — tell us what you want built, rough dimensions, materials, and your timeline. For 3D-printed parts you can also upload a model to our instant quote tool. We reply within 24–48 hours.

Wood, acrylic, composites, slate, and leather — using woodworking, laser cutting and engraving, CNC routing and carving, 3D printing, and custom electronics, often combined in a single build. We can also laser-mark painted or powder-coated tumblers by removing the coating.

We do not currently cut, weld, fabricate, or engrave bare metal. We can mark painted or powder-coated tumblers, including many coated YETI models, because the laser removes the finish rather than engraving the metal itself. For bare-metal engraving, Atlantic Awards & Prestige Engraving in Moncton is listed as a general engraver and may be able to help; please confirm the material and job with them directly.

Both. Many jobs are one-off custom or heirloom pieces. We also run batches and wholesale for shops, events, and businesses when you need many of the same thing done consistently.

Yes. Ready-made and made-to-order pieces are available in our store and on Etsy, and select designs are sold as instant-download digital cut files.

It depends on scope and materials, but we give a clear timeline with every quote. Small engraving and print jobs can turn around quickly; furniture and large signage take longer.

Almost everything can be personalized — names, dates, logos, coordinates, and custom text or artwork. Personalization options are listed on each product, or just ask.

Because everything is handmade, made-to-order custom work, all sales are final — we don’t accept returns, exchanges, or cancellations once an order is placed, and personalized pieces especially can’t be returned. Please confirm all details (spelling, dimensions, materials) before ordering, and reach out with any questions first. The one exception is a damaged, defective, or not-as-described item — see below.

That’s our one exception to all-sales-final. Contact us within 48 hours of delivery with photos of the item and its packaging, plus your order details. We stand behind our work and will make it right — repair, remake, or refund at our discretion.